CALL CENTER
HOURS: Days 8:00 am 5:00 pm Mon Fri
The Call Center Representative is responsible for taking incoming calls from clients and becomes the key person in the processing of troubleshooting issues on material shipped. This person will organize and review each job thoroughly and carefully, compare the job to the corresponding packing list. Provide in-house support for the sales force whenever a customer has a question or requires information, and should maintain open lines of communication between customers, sales, and plant on all jobs-in-progress.
SKILLS and KNOWLEDGE
Ability to facilitate communication between customers, Sales Reps and production personnel while work is in process.
Must exhibit empathy for customers, their problems and needs. Must be able to juggle many tasks and modify plans as requirements change.
Ability to describe physical objects and job processes over the phone or in writing.
Professional telephone technique.
Typing and business correspondence skills.
Knowledge of overall printing/production process helpful.
PRESS HELPER/FEEDER TRAINEE
HOURS: Days 6:00 am 6:00 pm Mon Wed (rotating to Thurs Sat. every 5 weeks)
Pull stock and ink, keep presses supplied with chemicals, rags, etc., gum plates and inspect for damage. Must be able to lift up to 50 lbs., frequent reaching, bending, standing and lifting. Excellent entry level opportunity.
Bindery Helper
HOURS: 5:30pm 5:30am, Fri- Sun
6:30pm 4:55am, Mon- Thurs,
Performs hand collating and other manual tasks in Bindery. Catches printed pieces at delivery end of binding equipment. Assists with clean up and keeping immediate work area neat and orderly.
FULFILLMENT ATTENDANT
HOURS: 7:00am- 3:25pm, Mon - Fir
3:00pm - 11:25pm, Mon- Fri
Performs duties related to providing warehouse and drop shipment services for external customers. Read daily customer order list and retrieve products from warehoused inventory. Picks packs and prepares fulfillment orders for shipment to customers, checks accuracy of all documents and shipments. Gathers and maintains all data and records relative to fulfillment activities, ensures that shipping counts match packing lists and purchase orders, assists in resolving any discrepancies, collects all documentation for outbound freight and routes to the proper record keeping unit, mark and store stock, enter house stock and material in computerized inventory system.
SKILLS and KNOWLEDGE:
Good judgment and decision-making ability are necessary.
Ability to work independently with minimal supervision.
Previous knowledge of warehouse operations (UPS and Fed Express shipping experience helpful).
Ability to communicate/understand written as well as oral instructions.
DIGITAL FINISHER TECHNICIAN
HOURS: 3:00pm 11:30pm, Mon-Fri
Performs laminating, finishing and/or bindery steps necessary to complete an order per Imagine Print Solutions standards and procedures Monitors quality of output from printing process and reports issues as appropriate
DUTIES and RESPONSIBILITIES:
Trims product to size per direction. This may include hand cutting/trimming, operating a guillotine cutter, table saw, jig saw or operation of digital flatbed cutting/routing equipment.
Sews, welds, routes or finishes edges per spec per job.
SKILLS and KNOWLEDGE:
Laminating experience preferred
Minimum of two years employment experience in the graphics imaging industry.
Knowledge and demonstrated skills in all production processes related to electronic pre-press activities, including software, hardware, equipment, and materials.
Knowledge and demonstrated skills in production processes related to digital, flatbed and/or UV printing and materials.
FULFILLMENT OPERATIONS MANAGER
HOURS: 8:00 am 5:00 pm Mon-Fri.
This is a critical leadership position responsible for defining and delivering fulfillment strategies to support the fulfillment side of our printing business.
DUTIES and RESPONSIBILITIES:
Identify opportunities to optimize the fulfillment operation to improve customer service (e.g. delivery times, cycle times, order accuracy) while balancing (or reducing) cost
Define and drive the analytics necessary to understand fulfillment expense and opportunities
Identify, define and deliver solutions, in partnership with cross functional teams that enhance the customer experience.
Remain current on state of the art technologies and integrate into solutions as appropriate
Continually seek out and drive the delivery of productivity and performance improvements
Organize and direct workflow for satisfying production requirements in a cost-efficient manner
Communicate across shifts; create work plans, establish target goals for the day, and monitor progress against them
Resolve problems, particularly any/all concerns or conditions that will impede quality, production or efficiency goals
Look for safety hazards in the area. Take steps to mitigate hazards, report safety violations and concerns to the Health and Safety Manager immediately
Supervise Personnel; provide constructive feedback/coaching where needed; be alert for training opportunities; talk to and listen to employees needs, concerns and suggestions
Ensure all equipment is operating and configured properly and assure an adequate flow of tools, supplies and other needs to the workstations
Monitor quality to identify defects as they are being produced so immediate feedback and correction can be applied
Execute all special projects, actions, and continuous improvement initiatives with excellence
Enforce good housekeeping to keep the area clean and organized
EDUCATION/EXPERIENCE:
Bachelors Degree in Industrial or Process Engineering or Business Management or related field (preferred)
Minimum 10 years experience managing a warehouse operation in an organization in excess of $100M
High-level leadership and decision-making skills experience with leading, motivating, influencing, and team building
Excellent verbal and written communication skills with ability to interact with a diverse population ranging from front-line staff to senior management and customer contacts
Ability to consolidate operational details and effectively communicate to high level stakeholders
Entrepreneurial and hands on in nature, yet ability to operate in a systematic and logical manner
High level of business acumen, including excellent planning, analytical and problem solving skills
Dynamic and results-oriented, with positive attitude and solid work ethic.
Change agent to support the optimization of our fulfillment methods
Expert problem-solver adept at finding better ways to operate
Effective leader with the ability to coordinate cross-functional teams to accomplish objectives in a fast-paced, high-growth, and diverse environment
PRE-FLIGHT/MAC OPERATOR
HOURS: 2:00 pm 12:25 am, Tues - Fri.
DUTIES and RESPONSIBILITIES:
Examine client electronic files for potential problems before files reach EPP.
Check files for size, bleeds, blends and color breaks.
Verify fonts, check for resolution, color, bleed, drop shadows, composites and paths on photos, check for color breaks and blends on art.
Run all client documents on lasers at 100% to compare the clients supplied lasers.
Download files requested by clients to CDs, zip disks, DVDs, and floppy disk.
Manage Imagine! production e-mail and Imagine! FTP site
EDUCATION/EXPERIENCE:
Vocational/technical school or college degree in electronic prepress and/or equivalent experience. Minimum of two years employment experience in an electronic pre-press environment (preferred) Extensive knowledge and demonstrated skills in all production processes related to electronic pre-press activities, including software, hardware, equipment, and materials. Ability to read planning layouts and produce imposed files. Able to understand trapping concerns, and produce correctly trapped files for the pressroom. Ability to work on complex jobs in a fast paced, quality focused environment.
FOLDER/GLUER HELPER
HOURS: 4:45pm-3:15am, Mon-Thurs.
Set-up and run required jobs, report any problems and/or discrepancies of products to Operators and/or Department Manager. Previous machine operator experience helpful. Must be able to communicate/understand written as well as oral instructions, able to apply written instructions to machine set-up, must possess reliability through attendance, punctuality and attention to workstation.
CUTTER OPERATOR
HOURS: 5:30pm 5:30am, Mon-Wed Rotating Thurs-Sat.
Performs manual and machine operator tasks related to the operation of paper cutter machines.
DUTIES and RESPONSIBILITIES:
Sets automatic cutting programs into machines
Operates paper cutter to cut and trim blank stock and printed material that is to be further processed in the Pressroom or Bindery.
Performs preventative maintenance on paper cutting machinery such as blade replacement, lubrication and waxing.
COLLATOR OPERATOR
HOURS: 1:55pm 12:20pm, Mon-Thurs.
Performs manual and machine operator tasks related to the operation of Collator.
DUTIES and RESPONSIBILITIES:
Quickly identifies and corrects quality problems.
Maintains prescribed run standards.
Jogs delivered work into stacks or bands work into bundles as specified.
Performs troubleshooting.
STITCHER OPERATOR
HOURS: 1:55pm 12:20pm, Mon- Thurs.
Performs manual and machine operator tasks related to the operation of stitching, sewing and binding machines.
DUTIES and RESPONSIBILITIES:
Performs stitching operations: sets up single-head or power stitcher; sets up cover feeder; sets up gauges and mechanisms to detect doubles; operated saddle stitcher and side stitcher; makes decisions on methods of stitching jobs; changes knife on trimmers; performs minor stitcher head maintenance.
Adhesive/perfect binding operations; operates single pocket and multiple pocket machines; sets up and changes milling station; sets up cover feeder; sets up clamps per job specifications; sets up and monitors glue system; sets up delivery system, counter, etc.
DIGITAL PRINT OPERATOR
HOURS: 7:00pm-7:00am, Mon-Wed (Rotating) Thurs-Sat.
Candidate is responsible for all aspects of operating large format digital printing equipment to Imagine production and quality standards, within budget and on time. Daily activity will include material handling and finishing as assigned.
DUTIES and RESPONSIBILITIES:
Monitors output quality through course of a run.
Assists other print operators in material handling as necessary.
KITTING
All Shifts
Candidates must be able to take direction, communicate effectively, work cooperatively with co-workers, and understand a sense of urgency to meet deadlines. Good listening skills and basic math skills a must.
ACCOUNTANT
HOURS: Days.
Entry level accounting staff position with exposure to all areas within the accounting group. Position entails specific matters of daily, monthly, and annual activities as described below.
ESSENTIAL FUNCTIONS
1) Complete monthly state sales and use tax forms and filings. (Currently 12 states).
2) Accounts Payable support for label business.
3) Billing Department support printing/mailing invoices and EDI data transfer.
4) Maintain monthly closing documentation and journal entry records related to sales & use tax, prepaid insurance, and accounts payable.
5) Complete government surveys.
6) Monthly account reconciliations.
7) Prepare schedules for annual audit.
8) Back-up Duties as currently assigned - Accounts Payable for Sheetfed business.
EDUCATION/EXPERIENCE REQUIREMENTS:
BA degree in accounting, finance or related business field or Associates degree in accounting working to complete a Bachelors degree.
1-3 years of accounting experience
Knowledgeable in personal computers and Microsoft Office Products. Strong Excel skills. Experience with automated job cost accounting and general ledger systems a plus.
Background in manufacturing or cost accounting specific to the printing industry a plus.
ESTIMATOR (Flexo)
Hours: M F: 8:00 am 5:00 pm.
Prepare competitive estimates while maintaining maximum profitability. Assist with planning new or unfamiliar jobs. Quote dies or obtains die quotes directly from suppliers. Research new materials, obtain sub-out quotes, assist in job costing to identify profitability issues for future estimates and jobs. Update PSI with price increases, efficiencies, processes, etc. Continually strive to learn and improve all processes.
SKILLS and KNOWLEDGE:
3-5 years Flexo Estimating experience.
Excellent math skills.
Knowledge of overall printing/production processes.
Strong attention to detail with a focus on preventing errors and solving problems.
ASSEMBLY HELPER
3:30pm - 1:55am, Mon-Thurs or Tues-Fri, 6:00am 6:25pm, Fri- Sun.
Performs hand collating and other manual tasks in Bindery. Catches printed pieces at delivery end of binding equipment. Assist with clean up and keeping immediate work area neat and orderly.
CUSTODIAN SUPERVISOR
Hours: Monday Friday 4:00pm 12:25am.
Responsible for ensuring all janitorial responsibilities, floor work, recycling, and schedule requirements are satisfied. Provide hands-on instruction and mentoring to other custodians and personally assist in the completion of janitorial duties.
DUTIES and RESPONSIBILITIES:
Responsibilities include overseeing and performing standard janitorial duties.
1) Clean, sanitize, and stock supplies in restrooms
2) Clean glass, windows, and blinds
3) Pull trash, recyclables; cardboard, paper and containers
4) Floor care carpets
5) Sanitize, scrub, strip, wax, and buff tile
6) Keep entrances to building free of trash and cigarette butts.
7) Handle customer requests and any (unpleasant) task in a professional manner
8) Assist in the performance of whatever tasks are necessary in the maintenance of the buildings and grounds during inclement weather and/or other conditions
9) Perform other duties as assigned
SKILLS AND KNOWLEDGE:
High school diploma with 5 years experience maintaining the cleanliness of a facility
Experience stripping, waxing, and running floor machines
Knowledge of standard operating procedures associated with the cleaning of an office or industrial establishment
Must be a self-starter capable of working independently
Able to read and understand oral/written instructions.
Able to work in a fast-paced environment
Flexographic Sales Representative
We are seeking an experienced Flexographic Sales Representative, minimum of 5 years experience. Main focus labels with an opportunity to cross sell other core competencies.
Sales Representative
We are seeking experienced Sales Representatives to sell Imagine! printing solutions (POP/POS, Flexo, UV/Commercial, Packaging, Digital, Screen and associated Finishing/Kitting services) by developing new accounts and bringing existing relationships. Accountable for maintaining and expanding annual profitable sales. Ideal candidate will possess knowledge of printing processes and capabilities, sense of design and color, proven sales aptitude (7-10 years experience in printing) - experience managing a significant book of business ($1.5 $2.5M), self-starter and problem solver. May require some travel. We offer above average income potential through our compensation plans.
